- Who is the new payment method for?
It is for all types of customers using non-transferable tickets (it includes free tickets like for children under 10 years also). In this system, it is also possible to purchase transferable annual tickets, ticket for 24 hours and only electronic tickets for 2-30 calendar days.
- What makes the new way of paying fare advantageous?
There is no need for a new card. Passengers can use a contactless bank card that they already have. There is no need to deal with queues at counters when purchasing coupons. If the card is lost or stolen, a new card can be registered and used as a new season ticket carrier.
- What kind of tickets can you buy in the system?
In the e-shop, these tickets can be purchased for the zones 100 + 101: basic, children up to 10 and 15 years, students and seniors up to and over 70 years, transferable annual tickets, 24 hours tickets and transferable tickets valid for 2-30 calendar days.
- How do I register in the new system?
The first step is to create an account in the e-shop (valid e-mail address and password). The next step is to fill in the basic personal information in the system that is needed for issuing a tariff card, to upload a photo (a colour photo portrait with your current appearance) and to specify the tariff card carrier you will be using (registration using the credit card number and its expiry date). Selecting and purchasing a ticket through an online credit card or electronic banking. After these steps are completed, passengers can fully operate their ticket from their e-shop account.
- How will discount entitlements be proven? Can I hande some entitlements online?
In the case of discount categories, the ticket can be purchased only after the discount entitlement has been verified at a counter or contact point of DPMB (some depends on age, some like students on external entitlements). Verification is done for disabled retirees once a year, when an employee on a desks enters a customer for a discount in an e-shop. For retirees under the age of 70, verification will only be sufficient once in the beginning. For students, verification at the counter is done at least once per semester. For Masaryk university + Brno university of technology + Mendel university students who have verified personal data (Brno iD full account) and the age between 18-26 years, validation can be done fully online. Use the "verify student status" button in the "My Account" section. On the page Enter your school ID and you receive the result in seconds. The status is set to one month, but after the first successful online student status verification, the system will automatically try to extend this status for another month. If this does not work, you will receive an email notification 7 days before the end of your status. Such reminders are sent for each discount category.
- Is the system safe?
The system is secured with technology at the level of banking standards. Only the certified payment gateway has access to exploitable data (card number, validity and security code). The card number is encrypted into an encoded number called a TOKEN, which can not be used for payment. The transport company works only with TOKENs and personal data for non-transferable tariff cards, and it records the data needed for a discount entitlement if need be.
- What should I do if I do not have a bank card, and I want to use the new payment method?
The system can handle these cases, and DPMB provides the option to purchase anonymous contactless payment cards. All the passenger needs is an e-mail account to which his/her identification is bound. However, it is still necessary to pay online through a credit card or electronic banking (bank button) to perform the actual payment for the electronic coupon in the e-shop.
- What should I do if my bank card has expired?
If your bank card expired and you got a new one from your bank, just register this new card as your new carrier in the section My carriers. After doing so, you have to move to section My tickets and there move your active tickets to your new carrier. Dont forget to transfer your ticket to the new carrier you want to use. Please - do all of this also in case that your new bank card has exactly the same number as the old one - they differ in the validity date.
- What is the bank button?
It is actually a transfer from one account to another, but you pay through an instant payment gateway by clicking on the bank button, where you have your account. First you click on the button of your bank, and it redirects you to online banking. You then find the pre-filled data after logging in, and you simply confirm the payment. The bank guarantees the security of this payment method, and nobody else will have access to your data.
- What should I do if I do not have Internet access, and I want to use the new payment method?
A contact centre is established at the headquarters of the Brno City Transport Company on Novobranská Street, where our staff will help passengers in setting up and operating their online account.
- Do I have to buy tariff cards with this new method?
The transport company will not force anyone to use the new purchase method, and using the e-shop will be voluntary. Passengers can continue to use paper tickets. The sale of standard paper season tickets will continue without limitations on the assortment or the number of sales points.
- My annual tariff card is about to expire, and I want to buy a tariff card in the new system. How do I proceed?
This is a very common question, especially from customers who want to use the contribution in the amount of CZK 1,425 for the purchase of a basic annual non-transferable season ticket, which was approved by the Brno City Council under the new grant program. Before the expiry of your paper ticket, you can purchase an electronic ticket via the e-shop up to 30 days in advance at www.brnopas.cz, and you can then apply for a contribution according to the instructions.
- The purchase of an annual coupon was also one of the traditional Christmas gifts. Does the new system allow this as well?
Yes, consider the bank sticker as the ideal carrier of your electronic ticket. However, you must know the full 16-digit card number during registration (you will receive this number when the bank issues this sticker - only the last four digits are on the sticker itself.
- Is it possible to also set up an account in the e-shop for my children who do not have an account?
Yes it is possible. The system allows both account sharing and creation and management of dependent accounts. A typical example is that the parent creates dependent accounts for their children (in the appropriate section of the "My Account" section) and will be able to fully control these accounts. This means they will be able to buy tickets and get an overview of them. It is possible later to terminate the account"s dependence via the Customer Center and set their own login credentials