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Frequently asked questions about module Sport

  • In the Brno ID e-shop you can buy chip wristband for adults only. For children or seniors, you can buy chip wristband at any branch of STAREZ - SPORT, a.s. The sale of these types of chip wristband is limited due to the need to prove a claim for a discount, ie the age of the child (up to and including 14 years) or age 65+.
  • Chip wristband validity is set to 2 years from the last use at STAREZ - SPORT, a.s.
  • Usually credit recharge will be processed immediately after the successful payment. If it is not credited within 24 hours, please contact Customer Support.
  • Chip wristband can be used in seven sports venues. These are: Aquapark Kohoutovice, Lužánky Municipal Swimming Stadium, Rašínova Spa, Swimming Pool Ponávka, Lužánky Skating, Swimming Pool Riviera and Zábrdovice Swimming Pool.
  • Pool, sauna, wellness, gym, solarium and ice rink entrances. In addition, you can pay for snacks or purchased goods at Aquapark Kohoutovice, Lužánky Municipal Swimming Stadium, Skating for Lužánky and at the Cascade pool at the Riviera.
  • Yes, the adult chip wristband is portable. That means you can borrow them to anyone and the person can use them instead of you. At the cash register you can pay with the chip wristband even for the entry of more people at a time. Any other person then receives his own chip wristband at the cashier to locate the clothing box, which returns back to the box office when he leaves (only on some sports venues).
  • In order to buy a chip wristband through our eshop BrnoID.cz you need to create a registration on the eshop (using just an e-mail adress and setting up your password) and then select the "Sport" section where you will click on the "Get chip wristband" button. First step is to set a required amount of credits, that you want to have on your wristband and write this number to adequate field. Then you have to select the delivery method and after the selection you have to click on the "Add chip wristband to your cart" button (if you want the wristband to be delivered by Czech post, you have to fill in you address as well). The next step is to click on "Proceed to checkout" button which will take you to the selection of payment method. You can select either the option of paying using GoPay that enables you to pay using internet banking of some banks, or you can pay via bank card online. If you don’t want to use this method, you can select the second one called Pay via OFFLINE bank transfer. If you’ll select GoPay, your payment will only need to be confirmed – you don’t need to fill anything in it. As for the second method, you’ll obtain data needed to make the payment.
  • In order to buy a ticket to the Riviéra or Zábrdovice Aquatic Center through our eshop of BrnoID.cz, you need to create registration on the eshop (using just an e-mail adress and setting up your password) and the select the "Sport" section where you will select which Aquatic Center you want to visit by clicking on adequate button. After selecting on which one of these Centers you want to go, you have to select the type of ticket as well (by clicking on one of the options). You can also select the number of these tickets, that you want to buy. After successful selection click on "Add tickets to your cart" button and if you want to choose another tickets, click on "Continue shopping" button right after that. If you are finished, click on "Proceed to checkout" button which will transfer you to payment method selection. You can select either the option of paying using GoPay that enables you to pay using internet banking of some banks, or you can pay via bank card online. If you don’t want to use this method, you can select the second one called Pay via OFFLINE bank transfer. If you’ll select GoPay, your payment will only need to be confirmed – you don’t need to fill anything in it. As for the second method, you’ll obtain data needed to make the payment.
  • For a whole-day ticket purchased in this e-shop a refund (difference between all-day and afternoon admission) cannot be claimed at the box office when leaving before 2 pm.