- Who is the target group of this service?
For those who want to buy tickets for the Observatory events online or for anyone who wants to buy a gift voucher for one entry to the Observatory events.
- Can the entry to the Brno Observatory and Planetarium be purchased as a gift? Is it possible to get a gift voucher online immediately?
Yes, in the section "Buy a gift voucher" you can easily buy any number of vouchers for 1 entry to the standard programs of the Brno Observatory and Planetarium. After the payment, you will receive a voucher or vouchers in the form of a PDF file (and they can also be downloaded at any time in the "My observatory tickets" section).
- How can I buy products in the Brno Observatory module?
To purchase products, choose either the "Buy single-entry ticket" section, where you must first select a specific event on the Observatory website according to the current program and after returning to Brno iD you can choose specific seats (events in the Digitarium) or for other events just the number and types of tickets and then add them to the shopping cart. Alternatively, you can purchase gift vouchers in the "Buy a gift voucher" section. You can then go from the shopping cart to the GoPay payment gateway (it allows online payment by credit card or pre-filled bank transfer via internet banking of selected banks). After payment, you will receive an email with the purchased products.
- Whether and how can I return tickets for the Observatory events?
Any cancellation of tickets is only possible in person at the box office of the Brno Observatory and Planetarium no later than before the beginning of the purchased performance. Tickets purchased for concerts, theater performances or events co-organized by other organizations cannot be returned or exchanged.